How Do I Return A Product?
Return whatever you are not happy with to Demeter Fragrance Library, 12 North Gate Road, Great Neck NY 11023. Please include your contact information, order number if available, and brief note regarding what resolution you would like – a refund, store credit, or if an exchange, what you would like instead. We do not cover the shipping cost back to us on refunds, returns or exchanges. We will, however, pay any freight to ship the exchanged product to you. We will only refund shipping charges if the error was our fault. All returns more than 60 days old are eligible only to receive store credit.