Simple, Subtle, Singular Scents, Each Day. Everywhere.
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• Where Does Demeter Ship To?

Demeter ships worldwide, anywhere UPS or Fed Ex will deliver Dangerous Goods, at a flat rate. Regardless of how much product you purchase, your shipping and handling rate will not increase.

• What Are The Shipping & Handling Costs?

Regardless of how much product you purchase, your shipping and handling rate will not increase. Basic shipping & handling costs are:

  • Standard Ground FedEx $6.99 [Continental USA only]
  • AK and HI via FedEx $19.99 [Alaska and Hawaii only]
  • 3rd Day FedEx $11.99 [Continental USA only]
  • 2nd Day FedEx $14.99 [Continental USA only]
  • Next Day FedEx $28.99 [Continental USA only]
  • Ground FedEx to Canada $19.99 [Canada only]
  • International via FedEx or UPS $40.00 [Not USA or Canada]

        · International Shipping Charges 

Our international flat fee shipping, for all countries except Canada, includes the preparation of the special documents and packaging necessary for shipping most fragrance products internationally, and the actual freight. It DOES NOT include any specific charges imposed or required by the local government or customs, such as: 

        1. The preparation and filing of a Customs entry for importation 
        2. Duties 
        3. VAT, Use or Sales taxes 
        4. Alcohol taxes

We do not know and cannot be responsible for all the various rules and different importation taxes throughout the world. We strongly recommend you understand your local rules and regulations to avoid surprises. 

        · Canadian Shipping Charges 

Our flat fee shipping to Canada is all inclusive. It includes the preparation of the special documents and packaging necessary for shipping most fragrance products internationally, and the actual freight, PLUS any specific charges imposed or required by the local government or Canadian customs, such as: 

        1. The preparation and filing of a Customs entry for importation 
        2. Duties 
        3. VAT, Use or Sales taxes 
        4. Alcohol taxes

In order to provide this inclusive delivery cost we had to trade off some speed of delivery. Consequently, we now only ship Canada on Friday; and it may take several days after shipping before you may be able to track your order.


• What Are Your Delivery Times?

DOMESTIC - click for map 

Delivery times generally vary depending on which FedEx shipping zone you reside in. We ship from Pennsylvania, Zip Code 17870, and average delivery times are as follows, but please realize these are indicators and averages, and will vary with the time of year. There are no guarantees or assurances that your particular package will arrive at a particular time. If you require precise delivery, use the expedited shipping options (3rd day, 2nd day, Next Day):

Unfortunately, WE CANNOT GUARANTEE ANY DELIVERY TIMES UNLESS USING EXPEDITED SHIPPING (3RD DAY, 2ND DAY, NEXT DAY). This is because we are dependent on outside delivery agents such as FedEx, who do not guarantee their delivery schedules. Demeter will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. Packages that have tracking numbers but have not been received will be the customer’s responsibility to contact the shipping company and follow their instructions before claims are filed and a reshipment is placed. That being said, we strive to provide accurate lead times and timely updates should any lead-time estimate change. We VALUE our customers, APPRECIATE their business, and will do EVERYTHING IN OUT POWER TO SERVE YOU WELL.

· We mainly will ship FedEx, but sometimes orders are shipped by UPS.

· We cannot ship to post office box addresses.

· We cannot ship APO addresses.

• How Long Does It Take To Process An Order?

Most orders are processed within ONE BUSINESS DAY of receipt and by default, ship standard delivery. Actual shipping time is contingent upon availability of merchandise and credit verification.

• How Soon Will The Order Ship After It Is Processed?

Most orders are shipped within two (2) business days of receipt. No orders are shipped on Saturdays or Sundays or standard business Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail, or snail-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute another item, or cancel your order.

For Canada, orders ship on following Friday.

• How Quickly Will Expedited (2nd Day, 3rd Day, Next Day) Order Ship?

Orders with expedited shipping will ship the same business day if placed before 10 AM Eastern Time, or the following business day if placed after 10 AM. Eastern Time. No orders are shipped on Saturdays or Sundays or standard business Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail, or snail-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

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